At Empire life Insurance, I cold-called over 250 clients per week using chase and answered approximately over 50 incoming calls from prospective customers. I explained insurance policies and their benefits, asked qualification questions, and provided personalized service that increased customer satisfaction by 35%.
As a Customer Relations Executive at Empire Life Insurance, I resolved inquiries and complaints, helped reduce service disconnections, and managed phone lines and reception. I also provided administrative support with filing, data entry, and appointment scheduling.
