Open to opportunities

Lilian Okemiri

@lilianokemiri

Customer service representative with Humana Insurance, handling customer calls and tracking leads in CRM systems.

At Humana Insurance, I handled inbound and outbound customer calls, emails, and chats, and tracked outcomes including leads and callbacks. I also updated CRM systems and call logs with detailed interaction records.

At Oasis Insurance Plc Lagos, I managed schedules and appointments, organized meetings, and maintained records and databases. My experience also includes cross-selling, upselling, and handling customer objections.

Experience

Work history, roles, and key accomplishments

Cold Caller

Humana Insurance

Jul 2022 - Nov 2024 (2 years 4 months)

Handled inbound and outbound customer calls, emails, and chats professionally. Tracked call outcomes, updated CRM systems, and met daily, weekly, and monthly call and conversion targets.

Inbound Calls Outbound Calls CRM Call Tracking Lead Generation Conversion Rate Optimization Communication Skills Time Management

Customer Service Representative

Oasis Insurance Plc

Feb 2019 - Mar 2022 (3 years 1 month)

Managed schedules and appointments for executives or teams. Prepared and organized meetings, maintained accurate records and databases, and helped prioritize tasks and deadlines.

Scheduling Meeting Coordination Record keeping Database Management Prioritization Time Management