Nwosu Ukamaka Mary

As a seasoned customer service professional with over five years of experience, I have consistently delivered exceptional results in enhancing customer satisfaction and driving loyalty. With a strong background in CRM tools and proactive issue resolution, I have achieved an impressive 85% customer satisfaction rate while resolving high-volume customer inquiries and reducing resolution times.

My expertise lies in fostering long-term client relationships and optimizing service operations for efficiency. With a strong skill set in communication, problem-solving, and conflict resolution, I am well-equipped to provide top-notch support to customers.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, mentor new hires, and drive actionable improvements for management. I am committed to delivering exceptional customer experiences and driving business growth through my expertise in customer retention and acquisition.