Open to opportunities

NWOGBE ZORONACHI

@nwogbezoronachi

Message

IT-focused virtual assistant delivering fast support, customer satisfaction, and revenue growth.

Nigeria

Message

What I'm looking for

I want a challenging, rewarding virtual assistant role where I can use my IT support experience, strategic planning, and customer-focused communication to drive business growth, resolve issues quickly, and improve satisfaction.

I’m a results-driven IT support professional and virtual assistant candidate with 5+ years of experience managing complex client relationships, driving revenue growth, and leading cross-functional teams. I’m known for consistently resolving IT-related issues while keeping a strong focus on staff satisfaction and seamless customer experiences.

In my recent roles as an IT Administrator at Mantrac Nig Ltd and as a Technical Manager at Livi Company, I managed 50+ staff and 20+ clients respectively, contributing to $5 million and $1 million in annual revenue. I developed and executed strategic management plans, improved use of modern technology, and strengthened decision-maker relationships to uncover new opportunities and increase loyalty.

Experience

Work history, roles, and key accomplishments

Technical Manager

Livi Company

Jan 2023 - Jan 2024 (1 year)

Managed a portfolio of 20+ clients generating $1M in annual revenue. Created account plans to improve customer satisfaction and loyalty while partnering with cross-functional teams to deliver consistent customer experiences.

Technical Account Management Client Relationship Management Strategic Planning CRM Software Customer Satisfaction Revenue Growth Data Analysis And Reporting Microsoft Excel Microsoft Word

IT Administrator

Mantrac Nig Ltd

Jan 2018 - Jan 2023 (5 years)

Managed a portfolio of 50+ staff and supported revenue growth generating $5M in annual revenue. Developed technology-focused management plans and collaborated with cross-functional teams to ensure seamless customer experiences.