Open to opportunities

Etini Ibuot

@etiniibuot

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Experienced virtual assistant specializing in e-commerce and operations.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can support operations, e-commerce, and social media, use automation and SOPs to improve efficiency, and grow into broader operations or IT-admin leadership.

I am a results-driven General Virtual Assistant with over four years of experience across administrative support, e-commerce, social media management, and data entry. I streamline operations by implementing SOPs, managing CRMs and WordPress sites, and producing content that aligns with sales goals.

I have led IT and admin functions for multi-branch operations, supported global remote call-center and e-commerce teams, and delivered measurable engagement and operational improvements using tools like ClickUp, Google Workspace, Canva, and Meta Business Suite.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

WinJobs LTD

Feb 2024 - Oct 2025 (1 year 8 months)

Optimized onboarding for job seekers by managing a large applicant database and reviewing CVs; maintained WordPress site and CRM while improving response times across social channels and documenting SOPs.

WordPress CRM Social Media Management Data Entry Google Workspace Customer Support

Virtual Assistant

WellAgain Remedy

Nov 2022 - Apr 2024 (1 year 5 months)

Drove social engagement by creating content with Canva and CapCut and maintained a content calendar aligned to monthly sales goals while managing customer communications and reporting performance metrics.

Canva Capcut Social Media Management ClickUp Google Workspace Customer Support Reporting

Head of IT/Admin Manager

RLEI Microfinance Bank

Jun 2021 - Dec 2022 (1 year 6 months)

Managed ICT infrastructure across five branches ensuring zero downtime, reconciled teller postings for financial compliance, and improved client/staff databases while preparing regular management reports.

IT Infrastructure Database Management Reporting Server Administration Compliance

Remote Call Center Agent

Unateus

Feb 2018 - Mar 2021 (3 years 1 month)

Handled high-volume customer calls and chats to confirm orders, resolved delivery issues, upsold products to increase sales, and maintained CRM records to support operations.

Call Center Operations CRM Customer Support Order Management Chat Support Logistics Coordination

Education

Degrees, certifications, and relevant coursework

Heritage Polytechnic

Diploma in Computer Engineering, Computer Engineering

2017 - 2017

Completed a Diploma in Computer Engineering at Heritage Polytechnic in 2017.

Google Digital Skills for Africa

Online Certificate, Digital Marketing

Completed online courses in Virtual Assistant, Social Media Management, and Digital Sales/Marketing through Google's Digital Skills for Africa program.