Open to opportunities

Bestman Eze

@bestmaneze

Detail-oriented virtual assistant and IT support specialist delivering precise, reliable remote administrative solutions.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles offering meaningful technical and administrative responsibilities, clear communication, growth opportunities, and collaborative, client-focused culture.

I am a dependable virtual assistant and IT support specialist with experience in IT support, customer service, data management, and office administration. I consistently deliver timely virtual support, handle client communications across time zones, and streamline digital processes using tools like Office365, CRM software, Figma, and Canva.

My background includes measurable results: boosting enrollment rates by 45 percentage points in a government enrollment program, maintaining 98% machine uptime as a machine operator, and improving student pass rates as a tutor. I bring strong troubleshooting skills, remote-support experience, and a commitment to clear communication and detail-oriented execution.

Experience

Work history, roles, and key accomplishments

Enrollment Support Associate

Imo State Ministry of Digital Economy and E-Government

Sep 2024 - Aug 2025 (11 months)

Supported NIMC enrollment operations, fostering a welcoming client experience and driving enrollment from 30% to 75% across the coverage area through process improvements and customer engagement.

Customer Service Enrollment Operations Client Onboarding Data Management Remote Support Communication Process Improvement

Machine Operator

Nigerian Bottling Company

Sep 2017 - Jul 2020 (2 years 10 months)

Maintained 98% machine uptime via proactive inspections and troubleshooting, implemented calibration techniques that cut material waste 15% and increased output 10% while ensuring zero safety incidents.

Troubleshooting Calibration Safety Compliance Quality Control

Computer Tutor

Dialogue Computer Institute

Oct 2016 - Aug 2017 (10 months)

Delivered hands-on instruction in Microsoft Office and basic computer skills to 50+ students, improving class pass rates by 25% and helping 90% of struggling learners meet competency standards.

Microsoft Office Instruction Curriculum Development

Virtual Assistant

Independent / Freelance

Provided administrative and technical virtual support including email management, client communications across time zones, and digital process assistance, ensuring timely and precise task delivery.