HB

Looking for a job

Hadir Bahrouni

@hadirbahrouni

I deliver calm, attentive customer support in fast-paced multilingual environments.

What I'm looking for

I'm looking for a client-facing role where I can provide attentive support, communicate clearly in a fast-paced multilingual environment, and deliver a positive experience on every call.

I've handled inbound customer support calls at Teleperformance, applying quality procedures and meeting team performance targets while staying composed in different situations.

At Ozeol, I researched suppliers, contacted companies, and explored business opportunities. My work in customer relations, sourcing, libraries, and community volunteering has strengthened my listening, communication, and client relationship skills.

Experience

Work history, roles, and key accomplishments

OZ

Business Development / Sourcing Agent

Ozeol

Jan 2026 - Present (10 months)

Researched and identified potential manufacturers and suppliers. Contacted companies to gather information and explore business opportunities.

Research Communication Skills Negotiation Sourcing

TE

Call Center Agent

Teleperformance

Jan 2026 - Present (10 months)

Handled inbound customer calls, providing attentive and professional support. Applied quality procedures and met performance targets set by the team.

Customer Support Communication Skills Quality Assurance

CI

Library Assistant

COPIE - Librairie & Imprimerie

Jan 2023 - Present (3 years 10 months)

Assisted visitors and provided information when needed. Organized books and maintained library collections.

Customer Service Organization

TC

Volunteer

Tunisian Red Crescent

Jan 2022 - Present (4 years 10 months)

Assisted in humanitarian and public awareness initiatives. Interacted directly with the public in a variety of situations.

Public Interaction Teamwork

LS

Volunteer

Leo Club Sousse Stars

Jan 2020 - Present (6 years 10 months)

Participated in community service and charitable initiatives. Worked collaboratively with other volunteers to organize and support local projects.

Community Service Collaboration

Education

Degrees, certifications, and relevant coursework

LS

Lycée Hammam Sousse 2

High School Diploma (Baccalaureate), General Studies

Completed high school education with a focus on general studies.

Tech stack

Software and tools used professionally

Microsoft Teams

Craft CMS

Zoho CRM

Availability

Looking for a job

Location

Tunisia

Authorized to work in

Salary expectations

54k+ EUR

Job categories

Client Advisor Call Center Representative Business Development Representative Sourcing Specialist

Skills

Active Listening Customer Relationship Management Problem Solving Written Communication Phone Communication Empathy Customer Support Client Relations Business Development Supplier Sourcing Research Negotiation Quality Procedures English French

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