Open to opportunities

Noura Pharaon

@nourapharaon

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Dynamic professional with expertise in operations and customer experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and innovation, where I can contribute to operational excellence and customer satisfaction.

I am a dedicated operations manager with a proven track record in enhancing team performance and customer satisfaction. My experience spans various industries, including fast food management, service desk analysis, and customer experience oversight in the aviation sector. I thrive in high-pressure environments, where I can leverage my skills to optimize workflows and improve service delivery.

Throughout my career, I have successfully led cross-functional teams, implemented innovative employee recognition programs, and streamlined operations to reduce wait times and enhance efficiency. My commitment to excellence is reflected in my ability to resolve complex issues swiftly and maintain compliance with industry standards. I am passionate about fostering a positive work culture and driving continuous improvement in all aspects of operations.

Experience

Work history, roles, and key accomplishments

Customer Experience Team

Republic Airways

Mar 2023 - Present (2 years 4 months)

Oversaw on-time operations, safety compliance, and customer satisfaction across multiple regions during daily flight rotations. Acted as point-of-contact between passengers, crew, and ground staff to coordinate seamless travel experiences. Enforced strict FAA and airline safety protocols under pressure while delivering top-tier service.

Compliance Customer Satisfaction Operations Management Risk Mitigation Team Leadership Conflict Resolution Communication Service Delivery

Service Desk Analyst

Laurel Consulting Group

Aug 2019 - Present (5 years 11 months)

Supported over 1,000+ small businesses and farm owners through USDA grant programs, ensuring compliance and accuracy under federal deadlines. Managed daily case operations via Salesforce, triaging and resolving service tickets with high efficiency and attention to detail. Identified workflow bottlenecks and introduced process improvements, accelerating grant approvals and boosting applicant satisf

Salesforce Process Improvement Compliance Customer Relationship Management Problem Solving Cross Functional Collaboration Grant Management

Assistant Restaurant Manager

Cosi Fast Food

Jul 2013 - Present (12 years)

Led cross-functional teams of 10–15 staff across kitchen, cashier, and service stations during high-volume hours. Directed daily operations including scheduling, inventory, and shift handovers, ensuring smooth coordination between departments. Optimized workflows by redesigning task assignments, reducing customer wait times and improving service delivery.

Team Leadership Inventory Management Scheduling Workflow Optimization Customer Service Vendor Management Staff Training Risk Mitigation Process Improvement Food Safety

Education

Degrees, certifications, and relevant coursework

George Mason University

B.S. in Global Business Management, Global Business Management

Completed a Bachelor of Science degree focusing on global business management principles and practices. Gained comprehensive knowledge in international business operations and strategies.

Northern Virginia Community College

A.A.S. in Business Management, Business Management

Earned an Associate of Applied Science degree in Business Management. Developed foundational skills in business administration and management.

Northern Virginia Community College

Certificate in Information Technology, Information Technology

Obtained a Certificate in Information Technology, enhancing technical skills relevant to modern business environments. Focused on practical applications of IT in various business contexts.

Université Cadi Ayyad

Medical Studies, Medical Studies

Undertook medical studies, gaining knowledge in various aspects of medicine. Developed a strong foundation in scientific principles and healthcare practices.