Sheila Knight-Fields

As a seasoned Customer Operations Leader with over 20 years of expertise, I have a proven track record of driving exceptional customer experiences and leading cross-functional teams to enhance operational efficiencies. My skills in analysis, quality management, and software implementation have resulted in substantial cost reductions and productivity enhancements.

I am enthusiastic about utilizing cutting-edge technologies and creative approaches to raise service standards and cultivate a collaborative workplace culture. With a strong background in contact center leadership, software implementation, and talent development, I am well-equipped to drive business growth and improve customer satisfaction.

Throughout my career, I have demonstrated my ability to develop and implement strategic plans, optimize operational processes, and lead high-performing teams. I am a certified Customer Experience Professional (CCXP) and hold certifications in Six Sigma Green and Blue Belt, as well as Lean Management.