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CB@codyblake
Results-oriented operations manager with expertise in team leadership.
United StatesI am a results-oriented operations and customer service professional with a proven track record of leading teams, optimizing processes, and driving significant cost savings. My experience includes managing large-scale projects and resolving complex technical issues, consistently exceeding service level agreements. At Tesla Energy, I spearheaded initiatives that transformed underperforming offices into top performers, showcasing my ability to implement strategic initiatives that enhance efficiency and customer satisfaction.
Throughout my career, I have demonstrated expertise in developing high-performing teams, overseeing onboarding, training, and performance management for over 20 customer support specialists. My collaborative approach with cross-functional teams has led to the successful enhancement of customer self-service software, resulting in increased user satisfaction. I thrive in fast-paced environments, maintaining high service standards while managing heavy workloads and resolving escalated customer concerns.
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Work history, roles, and key accomplishments
Tesla Energy
Jan 2022 - May 2024 (2 years 4 months)
Managed 20 offices in the Northeast region, overseeing a workforce of 38 crews. Led initiatives that transformed underperforming offices into top performers and implemented contract revisions that saved over $1 million in fees. Collaborated with software teams to enhance customer self-service software.
Tesla Energy
Feb 2021 - Jan 2022 (11 months)
Oversaw a team of 20+ specialists, ensuring exceptional customer service and resolving escalated concerns. Developed training materials and conducted performance evaluations to enhance team performance and customer satisfaction.
The Motley Fool
Aug 2020 - Feb 2021 (6 months)
Provided comprehensive member support, addressing account management, billing, sales, and technical issues. Collaborated with leadership to enhance customer retention and analyze performance data.
Municipal Ops
Aug 2020 - Jan 2021 (5 months)
Handled customer inquiries and provided support in a call center environment, ensuring high levels of customer satisfaction.
IHG Army Lodging
Jan 2016 - Jan 2021 (5 years)
Supervised front desk operations, ensuring smooth check-in/out processes and positive guest experiences. Provided team leadership and upheld high standards for customer service and safety.
David's Bridal
Mar 2014 - Jul 2016 (2 years 4 months)
Provided customer service and support in a retail environment, assisting clients with their needs and ensuring a positive shopping experience.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2008 - 2012
Completed high school education, gaining foundational knowledge and skills necessary for further professional development.
Software and tools used professionally
United StatesYou can contact Cody and 90k+ other talented remote workers on Himalayas.
Message Cody
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