Open to opportunities

Cody Blake

@codyblake

Message

Results-oriented operations manager with expertise in team leadership.

United States

Message

What I'm looking for

I am seeking a role that values collaboration, innovation, and continuous improvement, with opportunities for professional growth.

I am a results-oriented operations and customer service professional with a proven track record of leading teams, optimizing processes, and driving significant cost savings. My experience includes managing large-scale projects and resolving complex technical issues, consistently exceeding service level agreements. At Tesla Energy, I spearheaded initiatives that transformed underperforming offices into top performers, showcasing my ability to implement strategic initiatives that enhance efficiency and customer satisfaction.

Throughout my career, I have demonstrated expertise in developing high-performing teams, overseeing onboarding, training, and performance management for over 20 customer support specialists. My collaborative approach with cross-functional teams has led to the successful enhancement of customer self-service software, resulting in increased user satisfaction. I thrive in fast-paced environments, maintaining high service standards while managing heavy workloads and resolving escalated customer concerns.

Experience

Work history, roles, and key accomplishments

Service Support Coordinator

Tesla Energy

Jan 2022 - May 2024 (2 years 4 months)

Managed 20 offices in the Northeast region, overseeing a workforce of 38 crews. Led initiatives that transformed underperforming offices into top performers and implemented contract revisions that saved over $1 million in fees. Collaborated with software teams to enhance customer self-service software.

Team Leadership Project Planning Improving Efficiency Resource Management Knowledge Management Customer Service

Lead Energy Customer Support Specialist

Tesla Energy

Feb 2021 - Jan 2022 (11 months)

Oversaw a team of 20+ specialists, ensuring exceptional customer service and resolving escalated concerns. Developed training materials and conducted performance evaluations to enhance team performance and customer satisfaction.

Customer Service Team Leadership Performance Management Technical Troubleshooting Training Development Data Analysis Communication Problem Solving

Member Service Representative

The Motley Fool

Aug 2020 - Feb 2021 (6 months)

Provided comprehensive member support, addressing account management, billing, sales, and technical issues. Collaborated with leadership to enhance customer retention and analyze performance data.

Customer Support Account Management Billing Sales Technical Troubleshooting Data Analysis Communication Customer Retention

Call Center Agent

Municipal Ops

Aug 2020 - Jan 2021 (5 months)

Handled customer inquiries and provided support in a call center environment, ensuring high levels of customer satisfaction.

Customer Support Communication Problem Solving Inquiry Resolution

Front Desk Supervisor

IHG Army Lodging

Jan 2016 - Jan 2021 (5 years)

Supervised front desk operations, ensuring smooth check-in/out processes and positive guest experiences. Provided team leadership and upheld high standards for customer service and safety.