KTKendall Thomas
@kendallthomas
Dedicated customer service professional with strong operational management skills.
United StatesWhat I'm looking for
I am a dedicated professional with a Bachelor of Arts in Sociology from Georgia State University, graduating Magna Cum Laude. My career has been built on a foundation of exceptional customer service and operational management, with experience spanning various industries including food service, logistics, and administrative coordination.
Throughout my career, I have consistently demonstrated my ability to build strong relationships with customers and stakeholders. At Maersk, I excelled as a Senior Customer Experience Business Partner, managing individual ocean freight accounts and ensuring service levels were met. My role involved not only addressing customer queries but also collaborating with various departments to enhance operational efficiency.
Currently, I serve as a Process Controller at APM Terminals, where I lead live operations and work closely with IT to optimize automated equipment settings. My commitment to excellence and continuous improvement drives me to seek opportunities where I can further develop my skills and contribute to a company's success.
Experience
Work history, roles, and key accomplishments
Process Controller, Operations (PCO)
APM Terminals
Apr 2024 - Present (1 year 4 months)
Managed live operations to meet operational needs and collaborated with IT for automated equipment settings. Led and managed live vessel, yard, and gate operations.
Senior Customer Experience Business Partner
Maersk
Dec 2021 - Apr 2024 (2 years 4 months)
Managed individual ocean freight accounts and built strong relationships with stakeholders. Monitored service levels and handled customer service queries and issues.
Administrative Coordinator
Dynamic Nutraceuticals
Nov 2020 - Dec 2021 (1 year 1 month)
Entered purchase orders, scheduled receiving pickups, and updated inventory systems. Assisted the hiring manager with recruitment and hiring processes.
Order Entry Clerk
JSI Cabinetry
Sep 2019 - Oct 2020 (1 year 1 month)
Keyed web and manual orders, processed payments, and managed transactions. Arranged ship dates, created bill of ladings, and monitored stock checks.
Senior Customer Service Representative
Summit Racing Equipment
Jun 2017 - Jul 2019 (2 years 1 month)
Assisted customers with existing orders, order entry, warranty, and shipping claims. Managed logistics and provided comprehensive customer care.
Customer Service Trainer
Summit Racing Equipment
Feb 2019 - Jun 2019 (4 months)
Trained incoming work classes in department procedures and customer service protocols. Assisted customers with order entry, warranty, and shipping claims.
Cashier
Rocky's Pizza and Cafe
May 2016 - Apr 2017 (11 months)
Assisted customers with orders and managed catering and take-out services. Performed regular store maintenance to ensure a clean and welcoming environment.
Cashier
Chick-Fil-A
May 2015 - Mar 2016 (10 months)
Provided efficient drive-thru and front counter services, ensuring customer satisfaction. Maintained store cleanliness and organization to uphold brand standards.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Bachelor of Arts, Sociology
2015 - 2019
Grade: Magna Cum Laude
Activities and societies: Recipient of Dean's List in Summer 2017, Fall 2018, and Spring 2019.
Graduated with a Bachelor of Arts in Sociology, achieving Magna Cum Laude honors. Recognized on the Dean's List for high academic achievement across multiple semesters.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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