Nosirat Ogunbona
@nosiratogunbona
Customer-focused finance and customer service professional driving operational improvements and client satisfaction.
NigeriaWhat I'm looking for
I am a customer-focused finance and service professional with over two years of hands-on experience managing high-volume client interactions and delivering measurable process improvements.
At Access Bank, I handled 50+ daily interactions and maintained a 95%+ customer satisfaction rate while driving a 30% increase in digital-platform adoption at my branch.
As Finance Officer at Trolub Women Socio Economy Involvement Initiative, I implemented financial systems that improved record accuracy by 30%, reduced reporting delays by 25%, and contributed to a 15% increase in client financial stability.
I combine strong technical proficiency in Microsoft Office, CRM tools and collaboration platforms with proven training and mentoring experience to improve team efficiency and client outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Access Bank Plc
Feb 2023 - May 2025 (2 years 3 months)
Handled 50+ daily customer interactions and maintained a 95%+ satisfaction rate; drove 30% increased adoption of digital banking and reduced repeat complaints by 25% through CRM-driven insights.
Finance Officer
Trolub Women Socio Economy Involvement Initiative
Jul 2019 - Nov 2022 (3 years 4 months)
Implemented financial systems that improved record accuracy by 30% and cut reporting delays by 25%; counseled 100+ clients and contributed to a 15% increase in client financial stability.
Industrial Training Student
Olabisi Onabanjo University Teaching Hospital
Nov 2017 - Nov 2019 (2 years)
Assisted in administering immunizations to 120+ children monthly and conducted nutrition and health assessments enabling early detection of malnutrition in over 100 children monthly.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Child Psychology
2021 - 2021
Completed B.Sc. in Home and Management with a focus on Child Psychology in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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