Open to opportunities

Stella Uzoma

@stellauzoma

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Customer-focused professional with experience in banking and finance.

Nigeria

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What I'm looking for

I am seeking a role that allows me to enhance customer experience and contribute to operational efficiency in a dynamic environment.

I am a customer-focused professional with hands-on experience in the banking and finance industry. My expertise lies in customer service, transaction processing, issue resolution, and relationship management. I excel at handling inquiries and resolving concerns promptly, enhancing customer satisfaction through excellent service delivery.

At Zenith Bank PLC, I provided frontline support to customers, addressing inquiries and managing service requests across multiple banking channels. My efforts led to a 10% boost in transaction efficiency and a 10% increase in customer retention, earning recognition for exceptional teamwork. Additionally, my internship at the Eastern Naval Command allowed me to maintain accurate financial records and optimize procurement processes, reducing costs and improving budget transparency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Operations Support

Current

Zenith Bank PLC

Jul 2023 - Present (2 years)

Provided frontline support to customers, addressing inquiries, resolving complaints, and managing service requests across multiple banking channels. Supported day-to-day banking operations including transaction processing, account setup, and customer documentation. Achieved a 10% boost in transaction efficiency by streamlining internal processes using digital banking tools.

Customer Service Digital Banks Customer Relationship Management Account Management Team Collaboration

Finance & Administrative Support

Eastern Naval Command

Aug 2022 - May 2023 (9 months)

Maintained accurate financial records, supported procurement processes, and tracked expenditures to improve budget transparency. Reduced procurement costs by 10% and inventory discrepancies by 20% through process optimization. Collaborated with internal departments to ensure smooth operations and effective communication.

Procurement Budgeting Process Optimization Inventory Management Administrative Support Microsoft Office Suite

Community Volunteer

The Palladium Group

Apr 2020 - Jul 2022 (2 years 3 months)

Facilitated financial literacy workshops, improving community understanding of savings, credit management, and budgeting. Helped reduce financial stress in target communities by 20% through education and resource empowerment.

Facilitation Community Engagement Education Public Speaking Project Coordination

Education

Degrees, certifications, and relevant coursework

Ebonyi State University, Abakaliki

Bachelor of Science Education, Biology

Completed a Bachelor of Science Education with a focus on Biology. Gained foundational knowledge in biological sciences and educational methodologies.