Stella Uzoma

Provided frontline support to customers, addressing inquiries, resolving complaints, and managing service requests across multiple banking channels. Supported day-to-day banking operations including transaction processing, account setup, and customer documentation. Achieved a 10% boost in transaction efficiency by streamlining internal processes using digital banking tools.

Maintained accurate financial records, supported procurement processes, and tracked expenditures to improve budget transparency. Reduced procurement costs by 10% and inventory discrepancies by 20% through process optimization. Collaborated with internal departments to ensure smooth operations and effective communication.

Facilitated financial literacy workshops, improving community understanding of savings, credit management, and budgeting. Helped reduce financial stress in target communities by 20% through education and resource empowerment.

Completed a Bachelor of Science Education with a focus on Biology. Gained foundational knowledge in biological sciences and educational methodologies.