Odiba John

I am a detail-oriented and resourceful finance and administrative professional with ten years of experience at First Bank Nigeria Limited. I specialize in financial record-keeping, administrative coordination, and ensuring accurate, compliant transactional processing.

My role as a Customer Service Officer has involved preparing reports, maintaining records for account and transaction audits, and coordinating between departments to ensure timely service delivery. I have a track record of resolving customer inquiries and complaints promptly, which improved satisfaction outcomes.

I regularly train and guide junior staff on customer service and administrative procedures, and I leverage Microsoft Office (Word, Excel, PowerPoint) to maintain high standards of data entry and document control. My certifications include BSAFE, Microsoft Excel training, and First Bank internal customer service training.

I am fluent in English, Hausa, and Idoma, and I bring strong communication, problem-solving, and teamwork abilities to roles that require meticulous administrative support and client relationship management.