Open to opportunities

Nonduduzo Dhlamini

@nonduduzodhlamini

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Customer Service Representative who delivers compassionate, efficient client support and clear administrative guidance.

South Africa

Message

What I'm looking for

I’m seeking opportunities to advance my career—using my growing UNISA knowledge and customer-focused mindset in roles like customer support, administrative work, client relations, or public service, with growth and meaningful impact.

I’m a Customer Service Representative at Iviki Funeral Services in Madadeni, KwaZulu-Natal, where I support clients during sensitive times with compassionate, efficient, and professional service.

I serve as the primary point of contact for clients seeking funeral products and insurance policies, helping them understand coverage options and choose arrangements that fit their needs, budgets, and family circumstances.

I resolve customer issues, queries, and complaints promptly through empathy and quick problem-solving, while managing orders, payments, policy adjustments, returns, and related transactions accurately.

I maintain detailed, organized records of customer interactions and ensure high customer satisfaction through clear multi-channel communication (in-person and phone), cultural sensitivity, and strong attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Iviki Funeral Services

Jan 2023 - Present (3 years 3 months)

Serves as the primary point of contact for clients seeking funeral products and insurance policies, providing compassionate guidance on coverage and arrangements. Resolves customer queries, complaints, and transactions accurately across in-person and phone channels while maintaining detailed records of interactions and outcomes.