Open to opportunities

nkosingiphile jiyane

@nkosingiphilejiyane

Message

I resolve high-volume customer enquiries across calls, email, chat, and CRM systems.

South Africa

Message

What I'm looking for

I'm looking for remote or hybrid customer service, customer support, or contact centre work where I can resolve enquiries across phone, email, and chat while contributing to quality, compliance, and customer satisfaction targets.

I've supported customers and service teams at WNS Global Services, eThekwini Municipality, Durban University of Technology, and NVL Logistics. My work spans call centre, public-sector, academic, and logistics environments.

At WNS Global Services, I handled 60–90+ inbound calls daily, resolving enquiries, complaints, and service issues with empathy and professionalism. I maintained 95%+ accuracy when capturing customer data and updating CRM systems while meeting quality, compliance, and call-handling targets.

I've also managed email and phone enquiries, accurate documentation, reporting, scheduling, and coordination. In logistics and academic administration, I communicated with drivers, students, staff, and internal teams to keep service delivery running smoothly.

I'm fluent in English and isiZulu, remote-ready with reliable internet and a home office, and focused on clear, solution-oriented customer support.

Experience

Work history, roles, and key accomplishments

Customer Support Agent (Inbound Calls)

WNS Global Services

Jan 2021 - Dec 2023 (2 years 11 months)

Handled 60-90+ inbound customer calls per day, resolving enquiries and complaints while maintaining professionalism and empathy. Achieved 95%+ data accuracy and consistently met quality assurance and call-handling targets.