Open to opportunities

Lebo Kgomongoe

@lebokgomongoe

Message

Customer-focused remote customer service representative skilled in phone support and problem-solving.

South Africa

Message

What I'm looking for

I’m seeking to contribute as a Remote Customer Service Representative, handling phone-based customer support, resolving concerns professionally, maintaining accurate records, and staying calm under pressure to deliver excellent service experiences.

I’m a dedicated customer-focused professional with experience in customer service, client communication, sales support, and handling customer needs in fast-paced environments. I build rapport quickly, communicate professionally, resolve concerns, and maintain accurate records while staying calm under pressure.

I’ve supported customers through product enquiries and purchases, managed busy customer interactions efficiently, and handled customer complaints with problem-solving and attention to detail. Trained in cabin crew operations, I bring strong safety awareness, teamwork, and passenger/customer care—now applying that same professionalism to remote customer service.

Experience

Work history, roles, and key accomplishments

Customer Service / Sales Assistant

Kasi Market

Jan 2025 - Jan 2026 (1 year)

Assisted customers with product enquiries and purchases, communicating to understand needs and provide suitable solutions in a busy environment. Handled customer concerns, processed requests accurately, and maintained a positive customer experience.

Customer Service Sales Support Client Communication Complaint Handling Problem Solving Customer Relationship Management Data Entry Attention To Detail Multitasking Professional Phone Etiquette Written And Verbal Communication

Customer Service Assistant

Blessed Maize Meal

Jan 2021 - Jan 2022 (1 year)

Provided customer assistance by responding to product questions and requests professionally in a fast-paced, customer-focused setting. Maintained accurate information, handled customer interactions calmly and respectfully, and ensured customers received quality service.