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Agreement Mashila

@agreementmashila

Message

I resolve customer inquiries and reduce escalations through clear, empathetic support.

South Africa

Message

What I'm looking for

I'm seeking a remote Customer Service Representative role where I can resolve inquiries, handle complaints, and deliver exceptional customer experiences through clear communication, service recovery, and accurate documentation.

At Mbatini Primary School, I resolved parent complaints, stakeholder inquiries, and documentation requests through phone and email support.

I achieved positive feedback in 95% of interactions and reduced formal escalations to management by 40% by addressing concerns at first contact and providing effective service recovery. I also maintained accurate interaction records, handled billing and account-related inquiries, and escalated complex issues appropriately.

My National Diploma in Legal Assistance from Tshwane University of Technology strengthened my attention to confidentiality, legal documentation, and accurate record keeping.

I'm seeking a remote Customer Service Representative role where I can deliver exceptional customer experiences through active listening, clear communication, and reliable follow-through.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Mbatini Primary School

Nov 2021 - May 2023 (1 year 6 months)

Resolved parent complaints and concerns through patient listening and conflict de-escalation, achieving positive feedback in 95% of interactions. Reduced formal escalations to management by 40% by addressing issues at first point of contact and providing effective service recovery.