Nomfundo Shale
@nomfundoshale
Customer Service Agent focused on billing, chat/email support, and gas/electric troubleshooting with adaptability and clear communication.
South AfricaWhat I'm looking for
I’m a customer-focused Customer Service Agent with experience supporting clients in the customer-related industry. In my roles at WNS (British Gas) and Nutun (Product Madness), I generated bills, assisted customers with Gas and Electric, handled technical issues queries, supported purchases, and opened accounts for new customers.
I pride myself on adaptability, flexibility, and creative and critical thinking. I’m a strong communicator and team player with a proven track record of sales rewards and good customer ratings, and I’m motivated by opportunities for growth in a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Nutun (Product Madness)
Apr 2024 - Oct 2025 (1 year 6 months)
Provided customer service via chat and email, including assisting with purchase-related enquiries and opening accounts for new customers. Supported customers with technical issue queries and customer requests.
Customer Service Agent
WNS (British Gas)
Feb 2021 - Dec 2023 (2 years 10 months)
Provided customer service via chat and email for gas and electricity enquiries, including generating bills and assisting with technical issue queries. Supported customers with requests and helped open accounts for new customers.
Education
Degrees, certifications, and relevant coursework
Overport Secondary School
Matric, Secondary Education
Completed Matric at Overport Secondary School in 2020.
Availability
Location
South AfricaAuthorized to work in
Job categories
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