Sibahle Sontshatsha

I am a dedicated and empathetic Customer Service Professional with over three years of experience assisting clients across various industries, including utilities, insurance, and e-commerce. My expertise lies in resolving inquiries efficiently, building rapport, and ensuring customer satisfaction. I pride myself on my ability to communicate effectively, both verbally and in writing, and I thrive in both remote and on-site environments.

Throughout my career, I have delivered high-quality customer assistance, ensuring satisfaction at first contact. My roles have included managing insurance-related queries, processing utility billings, and collaborating with team members to improve service delivery. I am passionate about delivering exceptional service while adapting to diverse customer needs, and I believe in treating every customer interaction as an opportunity to make a positive impact.