Skhumbuzo Mdunge
@skhumbuzomdunge
Customer Service and Sales professional with experience in telecommunications and energy.
What I'm looking for
I am a driven and results-oriented customer service and sales professional with experience in telecommunications and energy. Throughout my career, I have developed strong communication and listening skills, with a proven track record of providing exceptional customer service and driving sales growth.
In my previous roles, I have worked with various companies, including CCI South Africa, Ignition Group, and Nutun, where I have honed my skills in customer acquisitions, billing, and customer service. I am confident in my ability to work in fast-paced environments and adapt to new situations.
I am a team player with a strong work ethic and a passion for delivering excellent results. I am excited to leverage my skills and experience to drive success in my next role.
Experience
Work history, roles, and key accomplishments
Walmart Customer Service Agent
Nutun
Aug 2023 - Present (1 year 10 months)
Assisted customers with tracking and placing online orders, filing complaints, creating returns and processing refunds.
Eon Next Energy Specialist
Nutun
Jan 2023 - Aug 2023 (7 months)
Assisted customers with updating gas and electricity meter readings, rebilling accounts, assisting customers with payments and booking smart meter appointments.
AT&T New Acquisitions
Ignition Group
Oct 2021 - Nov 2022 (1 year 1 month)
Signed up new customers for internet, TV, telephone and mobile phone accounts and general enquiries.
TalkTalk New Acquisitions
CCI SOUTH AFRICA
May 2021 - Oct 2021 (5 months)
Assisted customers with creating new accounts for internet, TV, telephone and general enquiries.
TalkTalk Customer Service And Billing Agent
CCI SOUTH AFRICA
Mar 2021 - May 2021 (2 months)
Assisted customers with payments, renewing and upgrading their internet & TV packages.
Back Of House Staff
Steers Liberty Mall
Oct 2018 - Oct 2020 (2 years)
Made and prepared customer food orders.
Petrol Attendant
BP Cascades
Mar 2018 - Jul 2018 (4 months)
Assisted customers with filling up their cars with fuel, taking payments, washing their car windows and pumping up their tyres.
Education
Degrees, certifications, and relevant coursework
Skhumbuzo hasn't added their education
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