Open to opportunities

Andiswa Ngcobo

@andiswangcobo1

Message

Customer service professional focused on relationship-building, problem resolution, and tech-enabled support.

South Africa

Message

What I'm looking for

I seek a customer-focused role at an innovative tech company where I can use my sales and technical support experience, grow professionally, and deliver excellent customer outcomes.

I am a driven customer service professional with over two years' experience in retail and energy-sector contact centres, specialising in sales, technical support and complaints resolution. I consistently resolved high volumes of complaints promptly, delivered high-quality customer service and contributed to sales of smart meters for UK customers.

I bring strong interpersonal skills, empathy, time management and Microsoft Office/CRM experience, and I am completing a Diploma in Electrical Engineering. I seek to apply my customer-focused ethos and technical familiarity to a fast-growing technology company where I can grow in customer success and operations.

Experience

Work history, roles, and key accomplishments

Sales Adviser

Huntswood CX

Apr 2022 - Jan 2023 (9 months)

Sold smart meters to UK customers and resolved 95% of allocated complaints within seven days, improving customer satisfaction and reducing escalations.

Customer Service Sales CRM Smart Meters Microsoft Office

Customer Service Advisor

Nutun CX

Jan 2019 - Apr 2022 (3 years 3 months)

Handled inbound and outbound customer interactions for energy providers, managed complaints and documentation, and supported billing, appointments and diary management to maintain service levels.

Customer Service Complaint Handling CRM Billing Microsoft Office Document Management