Open to opportunities

Hadiya Habib User

@hadiyahabibuser

Message

I drive client success through onboarding, issue resolution, and retention.

Pakistan

Message

What I'm looking for

I’m looking for a client-success role where I can own post-sale relationships end-to-end, improve onboarding and resolution speed, and use customer feedback to drive product/process changes—ideally with cross-functional teamwork across time zones.

I’m a Customer Success professional with 5+ years of experience supporting clients for tech and software companies across the US, Australia, UAE, and Canada. I own the full post-sale relationship—onboarding, issue resolution, retention, and account health—while keeping clients informed and confident throughout every stage.

I’m known for clear communication and fast, accurate problem-solving in remote, fast-paced environments. I’ve also delivered measurable impact, including contributing to 30% year-over-year growth in retained accounts through end-to-end client relationship management and coordinated resolution of client-specific issues.

I work cross-functionally with sales and product teams to turn feedback into real improvements, while maintaining clean CRM/helpdesk records and spotting recurring trends early. My approach is grounded in trust-building, CSAT improvement, and adapting quickly to tools and workflows—bilingual communication included (English/Urdu).

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

CRES Technology

Sep 2023 - Present (2 years 10 months)

Serves as a key client-facing point of contact for IT and software solutions, guiding clients through product demos and tailored walkthroughs. Manages end-to-end email communication, maintains client and pipeline records, and partners cross-functionally on outreach and social content.

Client Communication Client Onboarding CRM Data Management Email Support Cross Functional Collaboration Reporting Product Demonstrations

Senior Business Development Manager

J&Q Technologies

Jan 2021 - Aug 2023 (2 years 7 months)

Managed high-value client relationships end-to-end and contributed to 30% year-over-year growth in retained accounts. Coordinated internally to resolve client-specific issues and served as an ongoing point of contact across time zones.

Client Relationship Management Retention Account Health Monitoring Client Communication Stakeholder Management Issue Resolution Cross Functional Collaboration Multitasking

Customer Support Manager

Massive Dynamics

Jan 2018 - Dec 2021 (3 years 11 months)

Owned post-sale client support, including onboarding and troubleshooting, while resolving issues and queries to maintain strong CSAT and client trust. Used CRM records and support/response data to track trends, identify recurring issues, and improve resolution times.

Customer Support Client Onboarding Troubleshooting Issue Resolution CSAT CRM Data Management Reporting Documentation Escalation Management

Assistant Manager

Intelligenes

Jan 2018 - Present (8 years 6 months)

Managed inbound client inquiries generated through LinkedIn campaigns by providing timely, accurate, and helpful responses. Maintained organized client records and follow-up processes to support structured outreach.

Client Inquiries Client Relationship Management CRM Data Management Follow up Multitasking Team Support

Sales Operations Specialist

Tecbrix Dubai

Jan 2017 - Present (9 years 6 months)

Maintained and streamlined CRM data to ensure accurate client records and reliable reporting. Resolved data and process issues to improve day-to-day accuracy and efficiency and supported workload planning with leadership.

CRM Data Management Data Quality Reporting Documentation Process Improvement Issue Resolution