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Moeez Naveed

@moeeznaveed

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Customer success manager focused on client retention, onboarding, and support.

Pakistan

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What I'm looking for

I seek a customer-focused role where I can improve client retention, lead onboarding/training, collaborate across teams, and use data to drive service improvements and career growth.

I am a customer success professional with over 8 years of experience in client relations, account management, customer service, and sales, focused on understanding client needs and delivering exceptional support. I have led onboarding and training for SaaS customers, managed accounts end-to-end, coordinated cross-functional solutions, and improved retention through proactive case management and client engagement.

My background includes roles across SaaS support, client onboarding, and account management where I developed knowledge bases, trained new employees, and translated client feedback into product and service improvements. I bring strong communication, troubleshooting, and process-improvement skills, and I am committed to enhancing client experience through collaboration and data-driven follow-up.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Spotter Security Inc.

Feb 2025 - Sep 2025 (7 months)

Served as sole primary customer contact handling inquiries, complaints, and end-to-end case resolution, coordinating vendors and internal teams to deliver timely service and follow-ups.

Client Onboarding Case Management Troubleshooting SLA Management Cross Cultural Communication

Customer Success Manager

Foxtek Systems Pvt. Ltd.

Oct 2024 - Jan 2025 (3 months)

Conducted client trainings and onboarding for a SaaS product, managed client accounts and engagement metrics, and collaborated with product teams to drive retention and service improvements.

Customer Onboarding Training Account Management SaaS Support Performance Monitoring

Customer Support Specialist

Joblogic

Aug 2024 - Sep 2024 (1 month)

Addressed and resolved client issues for SaaS-based software, managed client accounts to ensure consistent engagement and satisfaction, and provided product-related support to improve user experience.

SaaS Support Client Relationship Management Zendesk Intercom Salesforce Troubleshooting CRM

Customer Support Specialist

Joblogic Service Management Software

Aug 2024 - Sep 2024 (1 month)

Resolved client issues and supported SaaS-related inquiries to maintain strong client relationships and consistent engagement across accounts.

SaaS Support Ticket Resolution Client Relationship Management Zendesk Intercom CRM Troubleshooting

Data & Compliance Associate

Constellation1

Apr 2024 - Jul 2024 (3 months)

Processed agreements, followed up on pending tickets, and maintained communication among business units and clients to ensure timely approvals and documentation.

Data Processing Ticketing Systems Microsoft Office Google Workspace Reporting Documentation

Client Support Specialist

Constellation Mortgage Solutions

Sep 2022 - Feb 2024 (1 year 5 months)

Delivered responsive client support for a SaaS product, managed servicing tasks including file transfers and support ticket resolution, and identified workflow improvements to boost retention.

client support Ticketing File Transfer Processes Workflow Optimization FNMA

Client Support Specialist

Contour Software

Sep 2022 - Feb 2024 (1 year 5 months)

Delivered responsive client support for a SaaS product, handled servicing tasks including file transfers and production ticket resolution, and monitored internal workflows to identify and implement improvements.

client support Ticket Resolution Workflow Optimization Servicing Operations SLA Management Confluence

Customer Service Representative

Big Immersive

Feb 2022 - May 2022 (3 months)

Handled client queries related to NFTs and cryptocurrency platforms, guided users through features, and trained new employees to improve user confidence and platform adoption.

Customer Support Training Troubleshooting

Customer Success Specialist

DG Cars

Jan 2020 - Jan 2022 (2 years)

Managed corporate and executive accounts, ensured seamless airport transfers and handled client bookings, feedback, and ticketing to maintain high service standards.

Account Management Customer Service Feedback Executive Support Problem Solving Communication

Account Representative

KeepTruckin

Oct 2019 - Jan 2020 (3 months)

Cold-called local trucking businesses, qualified leads, and used sales and negotiation skills to identify revenue opportunities and fit for company products.

Cold Calling Lead Qualification Negotiation Prospecting CRM

Sales Executive

United BPO Solutions

Jul 2018 - Oct 2018 (3 months)

Executed sales to interested customers while maintaining quality protocols and addressing customer needs to close transactions and ensure satisfaction.

Sales Negotiation Quality Assurance Client Communication Account Management

Sales Executive

Digital Globe Services

May 2017 - Jul 2018 (1 year 2 months)

Assisted customers by addressing concerns and recommending suitable products and services to meet their needs and improve satisfaction.

Customer Service Sales Support Recommendations Client Communication

Education

Degrees, certifications, and relevant coursework

University of Central Punjab

Bachelor's, International Relations

2020 - 2023

Activities and societies: President of the Entrepreneurship Club; Trainer for new employees; Team leader roles; involvement in campus-industry collaborations

Completed a Bachelor's degree in International Relations focusing on client-facing communication and stakeholder engagement for SaaS and tech contexts.

University of Central Punjab

Bachelor of Arts, International Relations

2020 - 2023

Activities and societies: President of the Entrepreneurship Club; trainer for new employees; team leader roles noted in university-affiliated activities.

Completed a bachelor's degree in International Relations focused on client engagement and retention strategies.