Nmesoma Okeke

Resolved inbound and outbound customer issues for mobile banking and account queries, improving average resolution time by 20% and surpassing FTR and CSAT targets. Conducted KYC/AML due diligence and handled PL2/PL3 escalated emails while supporting loan application processing.

Processed daily invoices and financial transactions with 100% accuracy, identified and corrected discrepancies, and improved data documentation systems to minimize errors.

Advised customers on savings, credit, and mortgage products and onboarded 123+ new clients, contributing to branch growth and reducing client complaints by 20% through proactive service and support.

Welcomed and registered patients, ensuring 100% accuracy in data entry and reducing documentation errors by 75% while maintaining professional and confidential handling of patient information.

Completed a Bachelor of Science in Cooperative Economics and Management at Nnamdi Azikiwe University, graduating in 2021.

Obtained the Senior School Certificate (WAEC) from Fountain of Knowledge Model Secondary School in 2015.

Completed mandatory NYSC placement at Jordan Diagnosis Services in Delta State in 2022, performing customer service duties and ensuring accurate patient data entry.

Completed the Certified Virtual Assistant program through ALX Africa in 2025.

Completed Strategic Retail Banking training with Flame Academy and Keystone Bank in 2023.