Temitope Adejayan
@temitopeadejayan
Customer service and banking professional driving high first-contact resolution and digital adoption.
NigeriaWhat I'm looking for
I am a customer service and banking professional with over three years' experience delivering high-quality front-line support in fast-paced financial environments. I consistently handle high-volume interactions (90–120+ daily) while maintaining 95% first-contact resolution and 90%+ customer satisfaction.
I specialize in complaint resolution, digital banking support, fraud-risk escalation, and customer education, and have driven measurable outcomes — a 25% increase in digital banking adoption and contributions to a 15% growth in product uptake. I also helped prevent significant fraudulent losses through vigilant transaction monitoring and escalation.
I bring strong communication, empathy, time-management, and CRM skills, combined with formal training in branch operations and customer service. I am committed to improving service efficiency, driving product adoption, and fostering long-term customer relationships in regulated banking environments.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Access Bank PLC
Sep 2024 - Present (1 year 4 months)
Managed 90–120+ inbound and outbound customer interactions daily, achieving a 95% first-contact resolution and maintaining 90%+ customer satisfaction; drove a 25% increase in digital banking adoption through hands-on support and troubleshooting.
Customer Service Support Officer
Access Bank PLC
Jul 2023 - Sep 2024 (1 year 2 months)
Delivered front-line teller and client support handling 120+ daily interactions with 99% transaction accuracy, reduced repeat service complaints by 20%, and helped prevent ₦25 million in fraudulent transactions through compliance monitoring.
Front Desk / Customer Service Officer
Hedgeware Financial Services
Jun 2022 - May 2023 (11 months)
Served as first point of contact for clients, maintained average response times under 5 minutes, coordinated B2B meetings with 85%+ attendance, and improved office workflow efficiency by 30% through accurate records management.
Education
Degrees, certifications, and relevant coursework
FAFederal Polytechnic, Ado-Ekiti
Higher National Diploma, Surveying & Geo-Informatics
Completed a Higher National Diploma in Surveying & Geo-Informatics, focusing on surveying techniques and geospatial data management.
FAFederal Polytechnic, Ado-Ekiti
Ordinary National Diploma, Surveying & Geo-Informatics
Completed an Ordinary National Diploma in Surveying & Geo-Informatics, covering foundational surveying and geoinformatics principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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