Nkiruka Echemunor
@nkirukaechemunor
I resolve customer issues across channels using CRM tools and empathetic support.
NigeriaWhat I'm looking for
I've supported parents, students, and customers at Caleb Model School, Churacs Oil and Gas Station, and Day Spring Academy through phone, WhatsApp, email, chat, and digital communication channels.
At Caleb Model School, I handle 200+ monthly customer interactions while maintaining a 95%+ response rate and a 90%+ complaint resolution rate. Previously at Churacs, I resolved 90% of complaints on first contact, processed up to 50 orders and service requests daily, and contributed to a 15% increase in lubricant and gas sales.
I use Zendesk, Freshdesk, Intercom, and HubSpot to deliver proactive, empathetic, solution-oriented support for remote teams across time zones.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Caleb Model School
Jan 2023 - Present (3 years 7 months)
Handled 200+ monthly customer interactions through phone, WhatsApp, email, and online channels, maintaining a 95%+ response rate. Managed complaint resolution processes, coordinating with stakeholders and achieving a 90%+ resolution rate.
Education
Degrees, certifications, and relevant coursework
University of Cross River State
Bachelor of Education, Education
Bachelor of Education degree from the University of Cross River State, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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