Peace-Oluchi Nwoke

I am a customer-focused support and experience specialist with over three years of experience delivering high-quality service across both remote and on-site environments. I hold a B.Sc. in Economics and thrive in fast-paced, customer-centric roles requiring accuracy and empathy.

In my current role at Health Medium International, I manage 20–40 inquiries daily across phone, chat, and email while consistently maintaining a 95%+ customer satisfaction score. I reduced repeat complaints by 30% through first-contact resolutions and follow-ups, and I contributed to revenue by upselling or cross-selling to 25% of customers.

Previously, I supported students and school operations as an administrative assistant/guidance counselor, managing records and mediating conflicts with a 90% success rate. As a retail customer experience and sales associate, I helped increase monthly store revenue and repeat purchases through proactive engagement and promotions.

I combine strong communication, problem-solving, and CRM familiarity with a commitment to service excellence, actionable reporting, and continuous improvement to enhance customer loyalty and operational efficiency.