Nithyasri Ramachandran

Defined and managed product OKRs and used Amplitude and Mixpanel to drive data-driven product decisions. Conducted A/B testing and user-centered design, developed roadmaps based on market research, and improved product adoption, feature usage, retention, and data governance/compliance outcomes.

Managed feature delivery by coordinating business, product, and engineering teams and supported customer service activities. Led end-to-end delivery from concept to implementation, conducted user acceptance testing, and used customer/credit bureau feedback to improve onboarding and customer satisfaction.

Defined and refined product requirements using user insights and integrated treasury guidelines and system architecture to drive feature adoption. Served as Scrum Master using Jira and Confluence, streamlining test case creation automation and implementing testing platforms to improve defect detection and reduce bug fix time.

Defined and monitored key metrics and OKRs for payment processing activity for an EdTech platform and delivered actionable insights to product development. Conducted user research (35+ interviews), supported product changes using Figma/design thinking, and collaborated on go-to-market and emerging technology evaluations to improve retention and processing efficiency.

Collaborated with QA to identify and resolve defects in payment processing systems, improving root cause analysis and reducing bug resolution time. Collected feedback from Salesforce tickets, performed usability testing, and supported customer-centric design improvements to reduce ticket resolution time and maintain SLA adherence.

Earned a Master of Science in Information Technology at Arizona State University from 2019 to 2020.

Earned a Bachelor of Engineering in Computer Science and Engineering at Anna University from 2013 to 2017.