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Kruti Shah

@krutishah

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Product leader delivering enterprise SaaS and API platforms that cut escalations and drive measurable client growth.

United States

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What I'm looking for

I’m looking for a product leadership role where I can own end-to-end delivery on enterprise SaaS/API platforms, partner deeply with engineering and data, and translate stakeholder needs into measurable outcomes—shipping confidently with strong QA/UAT and operational excellence.

I’m a results-driven product leader with 6+ years delivering enterprise B2B and B2C platform capabilities across fintech and edtech. I’ve owned end-to-end product delivery from roadmap to release, cutting post-release escalations by 90%, automating manual workflows, and shipping features at scale tied to $4.7M+ in annual client commitments.

Most recently as a Product Owner, I delivered 44+ enterprise features across multiple student-facing portals and student information systems with zero post-release defects, built an AI/ML-powered scholarship matching engine with real-time eligibility lookups, and reduced donation processing time by 50% by replacing manual workflows with a CRM-automated import pipeline. I also led security and authentication improvements via MFA deployment (Microsoft Entra ID) and partnered on enterprise data quality standards using SQL validation in Azure Databricks.

Experience

Work history, roles, and key accomplishments

Product Owner

Scholarship America

Sep 2024 - Feb 2026 (1 year 5 months)

Owned end-to-end delivery of 44+ enterprise features tied to ~$4.7M in annual client commitments, achieving high-quality execution and on-time releases across multiple student-facing portals. Reduced post-release operational escalations by 90% through QA/UAT/CUG-led testing, built an AI/ML scholarship matching engine, and improved operational efficiency by cutting donation processing time by 50% a

Product Ownership Agile Scrum QA UAT CUG Testing SQL Microsoft Dynamics CRM Microsoft Entra ID (MFA)AI ML Eligibility Matching

Product Manager

KeelWorks Foundation

May 2024 - Aug 2024 (3 months)

Launched KeelHub MVP from zero to production in 4 months, delivering 250+ user stories across 8 volunteer processing product features. Managed a cross-functional team of 7 product managers, owning sprint planning, backlog grooming, and stakeholder alignment across parallel workstreams.

Roadmapping Backlog Grooming User Stories Acceptance Criteria Agile Scrum Stakeholder Management Go To Market Planning

Program Management Intern

Synopsys

Jul 2023 - Sep 2023 (2 months)

Built dashboards and automated reports in Kimble to enable data-driven resource planning and reduce manual reporting overhead for cross-functional program managers.

Dashboarding Resource Planning Program Management Data Visualization Cross Functional Collaboration

Technical Product Manager

Axis Bank

Sep 2021 - Aug 2022 (11 months)

Delivered API-integrated consumer mobile banking features, improving user engagement by 15% through UX optimization and controlled A/B rollouts. Scoped and prioritized multi-sprint roadmap initiatives and prototyped transaction flows in Figma to reduce payment friction and accelerate adoption.

API Integration Mobile Optimizations A B Testing Roadmapping Prototyping (Figma Agile Scrum

Technical Product Owner

BillDesk

Apr 2019 - Aug 2021 (2 years 4 months)

Owned product delivery for digital payment integrations across regulated banking and wallet channels, enabling seamless checkout experiences across utility, telecom, and insurance merchants. Led migration of 2.5M customers to an upgraded payment platform, improving operational efficiency by 20%, and reduced recurring process defects by 10% through CUG and controlled rollouts.

Digital Payments User Stories Acceptance Criteria KPI Tracking

Business Data Analyst

Accenture

Sep 2017 - Oct 2018 (1 year 1 month)

Consolidated and analyzed large multi-source datasets to produce actionable insights and strategic recommendations for enterprise clients. Delivered data-driven guidance that supported better business decision-making.

Data Analysis Business Insights Data Governance SQL Stakeholder Management Reporting

Education

Degrees, certifications, and relevant coursework

Northeastern University

Master of Science in Project Management, Product Management and Business Analysis

2022 - 2024

Earned a Master of Science in Project Management with a focus in Product Management and Business Analysis. Completed coursework aligned to product and business analysis practices.