Mateen Firoz

I'm a highly driven Product Manager with 12 years of experience successfully launching and scaling innovative products. I excel at translating market needs and customer feedback into successful product roadmaps, leveraging data analytics and agile methodologies to drive impactful results. My expertise spans the entire product lifecycle, from ideation and strategy to go-to-market and post-launch optimization. I'm passionate about leveraging AI and automation to enhance user experiences and drive business growth, as demonstrated by my successful implementation of AI-driven solutions that increased revenue by over $2 million. I'm eager to contribute my skills and experience to a dynamic organization where I can make a significant impact.

• AI-Driven Business Growth: Boosted job win-rates from 54% to 80% by implementing AI strategies, contributing an additional $2M in revenue.

• Product Integration and Market Expansion: Spearheaded the integration of new products and features in 2 sided and 3 sided marketplaces, driving a 20% year-over-year revenue growth and achieving a 6-year high in new user adoption.

• Contact Center SaaS Platform Growth: Drove the growth strategy for a Local Services contact center digital platform, leveraging AI and automation to increase profitability by $1.5M and reduce Cost to Serve (CTS).

• Process Optimization and Efficiency: Led five high-impact process improvement initiatives, improving ROI, reducing CTS, and significantly enhancing win rates.

• Market Penetration and Growth: Increased product installations by 400% through targeted grassroots initiatives, driving customer satisfaction and expanding market reach.

• Technology and Innovation Leadership: Championed the adoption of cutting-edge technologies, including AI, to sustain competitive advantage and foster continuous innovation.

• Training Program Excellence: Designed and delivered a world-class training curriculum, ensuring top-tier performance and scalability for new team members.

• Customer Feedback and Product Development: Established and managed a user council, integrating feedback and conducting beta testing to optimize product development and market fit.