Nina Clark

Triaged and documented critical communications including incidents, emergencies, and operational alerts across multiple facilities, routing information accurately to departments and maintaining compliant documentation in high-priority scenarios.

Managed customer and stakeholder inquiries via email and ticketing systems, created and resolved cases end-to-end, supported claims and authorization workflows, and assisted with reporting and database research to inform operations.

Provided remote chat and digital support to 60+ customers daily, managed concurrent conversations with high accuracy and empathy, achieved a 98% customer satisfaction rating and was recognized as Top Employee of the Month three times.

Managed scheduling, patient intake, and record updates using EMR systems while ensuring confidentiality and HIPAA compliance to support efficient patient flow and accurate documentation.