Looking for a job

Kiengfa Tavarit

@kiengfatavarit

Customer Service and Trust & Safety Specialist supporting global platforms in KPI-driven environments. Fluent in English and Thai.

Thailand

Message

What I'm looking for

I am seeking a full-time remote role in customer service or trust and safety within a structured, KPI-driven environment. I value clear expectations, stable workloads, and opportunities to contribute to global teams while delivering consistent, high-quality results.

I am a Customer Service and Trust & Safety professional with experience supporting global platforms in KPI-driven environments. My background includes multichannel customer support, content moderation, policy enforcement, and independent case management while consistently meeting SLA and performance targets. Fluent in English and Thai, I am well-prepared for remote work and seeking opportunities as a Customer Experience Specialist, Trust & Safety Analyst, or Community Operations Specialist.

Experience

Work history, roles, and key accomplishments

Trust & Safety Specialist

Accenture Thailand

May 2024 - Oct 2025 (1 year 5 months)

Reviewed and classified 1,000+ user-generated posts weekly with 98% accuracy, investigated and escalated high-risk issues reducing incident recurrence by 15%, and improved moderation efficiency by 10–12% through cross-functional workflow changes.

Risk Assessment Cross Functional Collaboration CRM Quality Assurance

Customer Service Executive

Gowabi (Thailand) Co., Ltd.

Aug 2023 - May 2024 (9 months)

Handled 80+ multichannel inquiries daily with 95%+ CSAT, improved first-contact resolution by 20% and reduced repeat issues by 15% through coordinated partner support and accurate CRM tracking.

Multichannel Support Customer Service CRM SLA Management

Customer Service Agent

Transcosmos (Thailand) Co., Ltd.

Dec 2022 - Apr 2023 (4 months)

Managed 60–70 Sephora customer cases daily with a >90% resolution rate, shortened average handling time by 12%, and improved first-response accuracy by 25% via CRM-driven workflow optimization.

Customer Support CRM Quality Improvement

Customer Service Trainee

Samitivej Sukhumvit Hospital

Dec 2021 - Jun 2022 (6 months)

Assisted 10+ VIP and 50+ general patients daily, scheduled appointments with 99% data entry accuracy using TrakCare, and supported patient inquiries to maintain >90% satisfaction.

Scheduling Customer Care Confidentiality Communication Administrative Support

Customer Service Agent

True Touch Co., Ltd.

Feb 2021 - Apr 2021 (2 months)

Managed 50–70 customer calls daily for Pizza Company project, increased daily sales by 10% through promotions, achieved 93% CSAT and reduced repeat complaints by 12%.

Inbound Calls Order Management CSAT

Front Office Executive

Courtyard by Marriott Bangkok

Feb 2020 - May 2020 (3 months)

Provided personalized lounge services to 50+ VIP guests weekly, ensured 100% confidentiality in VIP handling, and contributed to a 9% increase in positive guest feedback during the internship.

VIP Confidentiality

Education

Degrees, certifications, and relevant coursework

Panyapiwat Institute of Management

Bachelor of Arts, Communicative English for Business

2018 - 2022

Grade: GPA: 3.43

Completed a Bachelor of Arts in Communicative English for Business with a 3.43 GPA, focusing on business communication and customer-facing English skills.