Fatoumata Keita

I am a dedicated and compassionate healthcare and customer service professional with over 4 years of experience in medical records retrieval, patient support, and client-facing roles. My journey has equipped me with the ability to manage high volumes of inquiries while maintaining accurate documentation and supporting healthcare operations remotely.

In my recent role as a Medical Records Retrieval Specialist at UnitedHealth Group, I honed my skills in maintaining strict confidentiality and HIPAA compliance while effectively communicating with provider offices. My experience as a Customer Service Representative at Connect America allowed me to provide empathetic support to elderly clients, ensuring their satisfaction and well-being. I am passionate about contributing my strong organizational and communication skills to a customer support or administrative team.