I have over 11 years of experience across administrative support, customer service, document management, teaching, and marketing. Throughout my career, I've developed strong communication, organization, problem-solving, and multitasking skills. I'm comfortable working independently, handling different responsibilities, and learning new tools and systems.
My administrative experience includes helping students with the enrollment process from application to completion, reviewing and processing documents, checking requirements, maintaining accurate records, and following up when information is missing. I also handle inbound and outbound calls, communicate through email, assist with customer concerns, and schedule appointments. I've used GoHighLevel (GHL) CRM to help manage information and keep records organized.
I also work part-time as a Document Administrator and Moderator for Thinkswap, where I review and process school-related documents. My responsibilities include checking documents for completeness, accuracy, formatting, and compliance with guidelines. This role requires attention to detail and the ability to work carefully and consistently.
Previously, I worked as a Global Marketing Specialist at iCreativeSystems, a startup company. My responsibilities included creating marketing content, designing materials using Canva, and producing Reels and videos from scratch. This experience helped me develop my creativity, adaptability, and ability to handle different tasks based on business needs.
I also have experience with customer service, appointment setting, cold calling, and general virtual assistance. In a previous customer service role, I handled up to 80 outbound calls in a day, which helped me become more confident when communicating with different people and managing a busy workload.
I am a Hospitality Management graduate, with training focused on front-office operations and customer service. I enjoy roles where I can help people, keep things organized, solve problems, and make sure tasks are completed properly.
My main career interests are administrative support, operations coordination, customer service, scheduling, document management, and content production. I enjoy learning new systems, following clear processes, and finding ways to make daily tasks more organized and efficient. I'm looking for opportunities where I can use my existing skills, continue learning, and build a long-term career while contributing to the success of the team I support.
