Winifred Ijeomah

I’m an enthusiastic customer service representative with 5+ years of experience handling high-pressure inbound and outbound call environments. I build trust quickly, educate customers, and upsell when appropriate, while staying calm and professional when objections come up.

In my roles at OG Power and IHS Towers, I managed customer support end-to-end—maintaining accurate CRM call notes, tracking lead status, and resolving complaints with a focus on service-level agreements (SLAs). I liaised with engineers and field technicians to schedule site visits for repairs, maintenance, and emergency response, and I communicated progress to keep customers informed.

As a Sales Executive at VEL Triplum, I prepared tailored sales presentations, negotiated pricing and contract terms, and consistently met and exceeded monthly and quarterly sales targets. I also coordinated with marketing and operations to align sales strategies with promotional campaigns, strengthening conversion rates, retention, and brand loyalty.