Somto User

I’m a results-driven Customer Service & Sales Manager with 4+ years of experience across retail, hospitality, and operations. I lead multi-channel customer support (phone, email, and chat), resolve escalated complaints with 85%+ first-contact resolution, and turn difficult interactions into repeat-purchase opportunities.

In my recent role, I maintained 95%+ satisfaction across high-traffic channels, de-escalated frequent complaint drivers, and exceeded monthly sales targets by 15% through consultative selling and strong product knowledge. I also support clients remotely with 24-hour SLAs and 98% satisfaction, and I’ve managed full-service operations with a team of 20—bringing clear leadership, vendor coordination, and CRM-focused performance discipline to every interaction.