Open to opportunities

Omolola Oyerinde

@omololaoyerinde

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Customer service & sales professional turning leads into trusted clients.

Nigeria

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What I'm looking for

I’m looking for a remote-friendly role where I can handle customer inquiries, convert leads, manage CRM, and resolve objections quickly—supporting service or financial operations with clear communication, professionalism, and measurable results.

I’m a results-driven Customer Service & Sales professional with experience across banking, client relationship management, and customer engagement. I communicate clearly, build trust with clients, and support financial product processes in fast-paced, target-driven environments.

At FSDH Merchant Bank Limited, I engaged corporate clients to understand financial needs, supported loan processing and renewals, and strengthened client relationship management. I also responded to customer inquiries via phone and email with high professionalism, collaborating with Relationship Managers to drive revenue-generating activities—and resolving client issues efficiently to improve customer satisfaction.

Earlier roles reinforced my customer-first approach: as a Customer Care Representative, I handled high-volume interactions through phone and email, explained service options to guide decisions, resolved complaints, and maintained accurate customer records and bookings. I also bring operational strengths from coordinating production at Crave Caterings, and administrative support from roles including an Audit Trainee and Personal Assistant during NYSC.

Experience

Work history, roles, and key accomplishments

Corporate Banking Support

Fsdh Merchant Bank Limited

Jul 2022 - Jan 2024 (1 year 6 months)

Engaged corporate clients to understand financial needs and deliver tailored solutions while supporting loan processing, renewals, and client relationship management. Resolved client inquiries and issues through phone and email, improving customer satisfaction and supporting revenue-generating activities.

Customer Relationship Management Loan Processing Client Onboarding CRM Objection Handling Customer Support Banking Operations Problem Solving Communication

Production Coordinator

Crave Caterings

Jan 2019 - Jan 2021 (2 years)

Supervised daily operations to ensure smooth service delivery and improved operational efficiency and inventory management. Collaborated with marketing to attract and retain customers while coordinating the team to achieve business goals.

Operations Management Inventory Management Team Coordination Customer Engagement Remote Work Communication Problem Solving Time Management Co Marketing

Customer Care Representative

Travel Indulgence Ltd

Nov 2017 - Mar 2019 (1 year 4 months)

Handled high-volume customer interactions via phone and email, clearly explaining service options to support customer decision-making. Resolved complaints, maintained accurate customer records and bookings, and built strong customer relationships.

Customer Support Cold Calling Lead Conversion Objection Handling CRM Communication Complaint Resolution Record keeping Time Management

Audit Trainee

Alps Consultancy & Technologies

Jan 2017 - Jul 2017 (6 months)

Maintained client records and supported administrative operations, assisting with documentation and customer-related processes. Contributed to efficient handling of office documentation and client records.

Audit Support Documentation Client Records Administrative Support Data Entry Compliance Support Communication Problem Solving Time Management

Personal Assistant (NYSC)

Court of Appeal, Ibadan

Jul 2015 - Apr 2016 (9 months)

Managed records, scheduled appointments, and handled documentation while maintaining organized filing systems to support office operations. Provided administrative support to ensure smooth day-to-day scheduling and document handling.

Administrative Support Records Management Scheduling Documentation Office Operations Communication Problem Solving Time Management