niko Mensch

Managed sales of tutoring packages and subscriptions, provided educational consulting, and handled customer and complaint management. Contributed to an Artificial Intelligence integration project.

Served as a customer advisor, trainer, and complaint manager for the Entega energy company project. Provided comprehensive support and training to ensure customer satisfaction.

Founded and directed sales of precious metals including gold, silver, platinum, and palladium. Built up the online sales channel and managed customer and business partner relationships.

Managed cross-functional VMware project teams and served as a front-line technical resource for customer inquiries. Documented best practices and provided product feedback to management.

Managed projects and business processes, ensuring quality assurance for Versicherungskammer Bayern. Provided IT consulting, including bid proposal management and market analysis.

Developed and implemented test management for SAP FS-PM, leading module integration and acceptance tests. Managed key accounts for sales cycles combined with test phases.

Administered SAP R/3 and SAP BW, responsible for Knowledge Warehouse and performance reports. Managed global backup, Dazel administration, and output management.

Provided international user support and helpdesk services, along with client, server, and network administration. Managed backup and recovery, telecommunication networks, and technical equipment purchases.

Administered systems and databases, providing user support and helpdesk services. Ensured smooth operation of IT infrastructure for the international management and HR consultancy.

Worked as a sales associate, contributing to sales activities and customer engagement. Supported the sales team in achieving targets.

Sold insurance and private properties, expanding the client base as a freelancer. Consulted and spoke at seminars, sharing expertise.

Completed an IT internship, gaining practical experience in information technology. Supported IT operations and learned about system functionalities.

Completed an internship focused on software testing for a dentist lab. Gained experience in quality assurance and identifying software defects.

Worked as a freelancer and intern in the tourism sector, serving as a single point of contact for application, operation, and performance. Gained experience in hospitality and customer service.

Completed Fachabitur, a specialized higher education entrance qualification in Germany. This qualification provides access to specific fields of study at universities of applied sciences.

Completed vocational training as a Data Processing Clerk. This involved practical and theoretical education in data processing and IT systems.

Undertook partial studies in Philosophy, Psychology, and International Law at a School of Law. This involved foundational coursework in these diverse academic disciplines.

Activities and societies: Practical internship

Completed a program to become a State Certified Assistant Manager, focusing on Business Economics, Organization, Accounting, and Data Handling. The program included a practical internship.