JGJoan Enric Graells
@joanenricgraells
Experienced Account Manager passionate about client relationships and business growth.
SpainWhat I'm looking for
With over 7 years of experience as an Account Manager, I specialize in managing B2B key accounts and building strong relationships with clients. My journey has taken me through various roles, where I've successfully driven the adoption of Microsoft solutions and managed high-value accounts for exclusive brands. My educational background includes a Bachelor's degree in Computer Networking and Telecommunications Engineering and an MBA, which has equipped me with the skills to navigate complex business environments.
In my current role at HSI, a Microsoft Partner, I focus on expanding our client portfolio across Spain, ensuring customer satisfaction through tailored solutions in Microsoft 365, Azure, and AI. My previous experience at CIA Canoa Quebrada involved managing a diverse range of clients, where I exceeded KPIs and established a successful partnership business line. I am passionate about leveraging technology to enhance client experiences and drive business growth.
Experience
Work history, roles, and key accomplishments
Key Account Manager
HSI (Microsoft Partner)
Jul 2024 - Present (1 year)
Managed and expanded client portfolios across Spain, focusing on Microsoft products and services including Microsoft 365, Azure, Cyber Security, and AI. Drove the adoption of Microsoft solutions and collaborated with cross-functional teams to deliver tailored solutions and ensure customer satisfaction.
Key Account Manager
CIA CANOA QUEBRADA (FMCG)
Mar 2016 - Feb 2024 (7 years 11 months)
Managed international and national high-value B2B accounts for over 100 exclusive brands, ensuring a healthy client pipeline worth 10 million EUR through customer success skills. Led business development initiatives, establishing a partnership business line that grew to a 4 million EUR pipeline.
Team Manager
PAYPAL
Aug 2011 - Dec 2015 (4 years 4 months)
Managed a multicultural team of fourteen professionals, providing B2C customer service for Scandinavian and Polish markets. Ensured the team exceeded required Service Level Agreements (SLAs) such as CSAT and NPS, and developed team members through objectives, personal development plans, and performance reviews.
Customer Service Engineer
DELL Technologies - EMC
Jan 2009 - Jun 2011 (2 years 5 months)
Configured Storage Area Networking (SAN) for B2B customers, resolving incidents and performing upgrades remotely and on-site across Spain. Led a group of technicians as a level 2 engineer, coordinating tasks to ensure high-level client standards and achieving 88% CSAT.
Education
Degrees, certifications, and relevant coursework
Open University of Catalonia
Master of Business Administration, Business Administration
Completed a Master of Business Administration program online, focusing on advanced business concepts and management strategies. Developed skills in leadership, strategic planning, and financial management.
Czech Technical University
Diploma Project, Engineering
Participated in an Erasmus Grant program, completing a diploma project at Czech Technical University. Gained international academic experience and collaborated on a specific engineering project.
Polytechnic University of Catalonia
Bachelor Degree, Computer Networking and Telecommunications Engineering
Studied Computer Networking and Telecommunications Engineering, gaining a strong foundation in network infrastructure, telecommunications systems, and related technologies. Acquired practical skills in system design and implementation.
Availability
Location
SpainAuthorized to work in
Job categories
Interested in hiring Joan Enric?
You can contact Joan Enric and 90k+ other talented remote workers on Himalayas.
Message Joan EnricFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
