Fran Marie

Manage end-to-end B2C sales cycle for hearing solutions, consistently meeting monthly targets (20 sales) by qualifying prospects, coordinating acoustician appointments, and offering financing and product options to close deals.

Managed B2B inside-sales operations including preparing quotes, account setup, outbound calling, order management and up-/cross-selling to retain and grow existing customers.

Prospected and onboarded distributors/resellers for digital classroom solutions across DACH, ran regional demos and trade-fair outreach, and doubled tablet/Chromebook cart deployments in the region.

Managed SEO accounts for SMBs, performed account analyses to improve search rankings, delivered quotes and progress reports, led complaint management, and trained presales consultants while introducing German B2C support for DACH.

Led Salesforce-driven sales processes, processed purchase orders, resolved licensing issues, negotiated contracts and served as single point of contact to improve sales execution and customer service.

Handled inbound/outbound calls to acquire customers, processed car loan applications including financial checks, and reduced fraud by coordinating with the fraud department.

Prepared and delivered English and French lessons for primary and secondary students, fostering participation and collaborative learning in multilingual classrooms.

Managed inbound/outbound cardholder disputes and fraud cases, performed chargebacks and background checks to resolve worldwide credit card issues with timely, customer-focused solutions.

Served as primary contact for finance, shipping and complaint enquiries for European publishers, grew key accounts via IT integrations and supported publisher onboarding at industry fairs.

Completed a Diplom MBA program at DAA Kaiserslautern from September 2000 to August 2001.

Grade: 2.2

Awarded a Bachelor of Arts (Hons) in European Languages, Culture & Society with a 2:2 classification.