Benjamin Doll

Experienced Senior Account Manager & B2B SaaS Specialist with over 8 years of expertise in commercial strategy, customer activation, and data-driven account expansion. Proven track record of managing full-cycle sales processes, from structured discovery through complex contract negotiations to driving long-term revenue growth. Skilled in leveraging platform usage signals (CRM, Salesforce, telemetry) to identify untapped expansion opportunities, scale commercial playbooks, and act as a trusted advisor to executive stakeholders.

• Strategic Account & Executive Leadership: Deep experience establishing trusted advisor status with C-Level contacts, executives, and global multi-layered enterprise teams to guide digital strategy and business transformation.

• Value Realization & Success Planning: Expert in co-creating business-aligned Success Plans, leading Quarterly Business Reviews (QBRs), and measuring ROI across enterprise SaaS solutions.

• Atlassian Ecosystem & Workflow Knowledge: Thorough understanding of enterprise collaboration workflows, end-user use cases for Jira, Confluence, and Atlassian Cloud solutions, balancing adoption strategies with configuration trade-offs.

• Churn Mitigation & Expansion Growth: Strong analytical background using product usage signals and health telemetry to intervene proactively, reduce account risk, and identify footprint expansion opportunities.

• Core Skills & Tools: Salesforce, Tableau, CRM Hygiene, Change Management, Value Selling, Cross-Functional Alignment, Native German, Fluent English.