Open to opportunities

nikola jovanovic

@nikolajovanovic1

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I drive B2B sales, technical support, marketing, and customer growth.

Serbia

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What I'm looking for

I'm looking for a role where I can combine sales, technical support, customer relationships, marketing, and market analysis to grow business and improve client outcomes.

I've supported US-market customers at Optervel since 2021, handling sales, technical support, orders, complaints, client relationships, new business, reporting, and market monitoring across healthcare, IT, tech, e-sports, and business.

Previously, I consulted SaaS and tech clients across South and Central Europe at Veiscore and led direct, online, B2B, B2C, e-commerce, dropshipping, and social media sales and marketing at LAP. My background also includes real estate trade coordination and HR administration, supported by studies in banking, marketing, and economics.

Experience

Work history, roles, and key accomplishments

Sales and Technical Support Representative

Optervel

Jan 2021 - Jan 2026 (5 years)

Handled sales and technical support for the US market across healthcare, medical care, spa, IT, tech, sales, e-sport, and business sectors. Managed client calls, orders, complaints, and new business contracting.

Sales Technical Support Customer Service CRM Market Analysis Reporting

Sales and Marketing Consultant

Veiscore

Jan 2018 - Jan 2021 (3 years)

Provided sales and marketing consulting for SaaS and tech products in South and Central Europe. Executed customer promotions and met daily and monthly business plan goals.

Sales Marketing SaaS Customer Relationship Management Business Planning

Sales and Marketing Manager

LAP

Jan 2016 - Jan 2020 (4 years)

Managed direct and online sales, B2B, B2C, e-commerce, and dropshipping, along with social media marketing. Developed marketing plans, monitored market conditions, and coordinated advertising efforts.

Sales Marketing E commerce Development Social Media Marketing B2B B2C Market Research Advertising

Coordinator for Foreign and Domestic Trade

Jan 2014 - Jan 2016 (2 years)

Coordinated real estate transactions, including market information, scheduling meetings, property showings, price negotiation, and contract signing.

Real Estate Negotiation Client Relations Contract Management

HR Officer and Administrator

Betel

Jan 2010 - Jan 2014 (4 years)

Oversaw financial operations, mediated between staff and managers, appointed department heads, and facilitated training programs. Managed administrative tasks including calendars, emails, and client communications.

Human Resources Administration Training Scheduling