Natasha Grbovic
@natashagrbovic
Experienced senior agent with strong communication and problem-solving skills.
What I'm looking for
I am a dedicated professional with a background in customer service and operations management. As a Senior Agent at BVP in Belgrade, I honed my skills in daily communication with customers, brokers, and carriers, ensuring that all interactions were handled with professionalism and efficiency. My role involved maintaining accurate databases, performing authorization checks, and creating daily reports that contributed to operational success.
Currently, I serve as a Driver Recruiter at NT Solution, where I leverage my experience to respond to leads, interview qualified drivers, and ensure a smooth onboarding process. My commitment to excellence is reflected in my ability to train new employees and track inventory effectively. I thrive in dynamic environments and am passionate about fostering positive relationships within my team and with clients.
Experience
Work history, roles, and key accomplishments
Driver Recruiter
NT Solution
Apr 2023 - Present (2 years 3 months)
Responded to leads, provided company and position information, and interviewed qualified drivers. Collaborated with the Safety department for onboarding and followed up with new hires to ensure satisfaction.
Senior Agent
BVP
Nov 2021 - Apr 2023 (1 year 5 months)
Communicated daily with customers, brokers, and carriers via email, phone, and dedicated channels. Maintained and ensured accuracy of property databases, while also training new employees.
Education
Degrees, certifications, and relevant coursework
Belgrade
Master of Education, Education
Completed a Master of Education program at Belgrade, focusing on advanced pedagogical theories and practices. Gained expertise in curriculum development and educational leadership.
GIMNASIUM Belgrade
High School Diploma, General Studies
Graduated from GIMNASIUM Belgrade, completing a comprehensive secondary education curriculum. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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