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@nikkibriggs
C-level commercial and growth leader driving predictable revenue and operational excellence.
I am a strategic C-level executive with deep experience scaling $40M–$100M SaaS and AI-driven businesses, delivering predictable revenue engines, robust KPI/OKR governance, and partner-led growth.
I have led global P&L and commercial transformations—managing up to $90M revenue—improving sales velocity by 25%, raising NRR to 110%, and increasing product NPS from the 20s to 55+ through digital customer success and engagement programs.
I excel at GTM, channel strategy, M&A integration, and operational rigor, having driven margin improvements, expanded TAM with AI-native offerings, and established board-level reporting to align ELT and stakeholders for sustained growth.
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Work history, roles, and key accomplishments
Rebuilt the commercial organization and established predictable revenue infrastructure, increasing sales velocity by 25% and driving $10M net-new pipeline while managing $90M revenue and 40% EBITDA.
Led global customer success and partnerships, driving NRR to 110% and improving Enterprise Product NPS from 20 to 55+ while managing $60M in renewal revenue and executing a strategic acquisition integration.
Built a global Sales & Customer Success enablement program and engineered scalable RevOps processes, managing $25M in contract renewals with a 95% renewal rate and launching executive risk reporting dashboards.
Established a Customer Success Management function and implemented NPS system using Qualtrics, raising company NPS from 45 to 65 and scaling low-touch models with ChurnZero and Salesforce.
Directed North American project and customer services P&L ($25M portfolio), improving project gross margin by 16% and services gross margin by 13% while growing recurring service revenue and delivering $2M cost savings.
Managed product portfolio and launched two products that generated over $5M in new business, overseeing SaaS/DaaS/system offerings and go-to-market activities.
Parker Hannifin Corporation
May 2000 - Apr 2008 (7 years 11 months)
Managed a $15M product line, doubling territory sales in three years through channel development and launching four new products to market.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
2005 - 2007
Grade: GPA 3.8
Completed a Master of Business Administration with a focus on management and leadership, achieving a 3.8 GPA.
Bachelor of Science, Chemical Engineering
1996 - 2000
Grade: GPA 3.4
Earned a Bachelor of Science in Chemical Engineering, graduating with a 3.4 GPA.
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