Open to opportunities

Nikki Briggs

@nikkibriggs

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C-level commercial and growth leader driving predictable revenue and operational excellence.

United States

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What I'm looking for

I seek C-level commercial roles in high-growth SaaS/AI companies where I can lead revenue, partnerships, and operational excellence to scale predictable, profitable growth.

I am a strategic C-level executive with deep experience scaling $40M–$100M SaaS and AI-driven businesses, delivering predictable revenue engines, robust KPI/OKR governance, and partner-led growth.

I have led global P&L and commercial transformations—managing up to $90M revenue—improving sales velocity by 25%, raising NRR to 110%, and increasing product NPS from the 20s to 55+ through digital customer success and engagement programs.

I excel at GTM, channel strategy, M&A integration, and operational rigor, having driven margin improvements, expanded TAM with AI-native offerings, and established board-level reporting to align ELT and stakeholders for sustained growth.

Experience

Work history, roles, and key accomplishments

Current

Chief Commercial Officer

Current

Scaled Agile, Inc.

Jan 2025 - Present (11 months)

Rebuilt the commercial organization and established predictable revenue infrastructure, increasing sales velocity by 25% and driving $10M net-new pipeline while managing $90M revenue and 40% EBITDA.

P&L management GTM Strategy Revenue Operations Sales Forecasting M&A

Chief Customer Officer

Scaled Agile, Inc.

Feb 2023 - Jan 2025 (1 year 11 months)

Led global customer success and partnerships, driving NRR to 110% and improving Enterprise Product NPS from 20 to 55+ while managing $60M in renewal revenue and executing a strategic acquisition integration.

& Customer Success Partnerships Customer Experience M&A Onboarding Partner Management

VP, Customer Success

Scaled Agile, Inc.

Aug 2021 - Feb 2023 (1 year 6 months)

Built a global Sales & Customer Success enablement program and engineered scalable RevOps processes, managing $25M in contract renewals with a 95% renewal rate and launching executive risk reporting dashboards.

& Customer Success Rev Ops Enablement Renewals Management Tableau Program Management Lean Portfolio Management Sales Enablement

Director, Community Success

Scaled Agile, Inc.

Jul 2019 - Aug 2021 (2 years 1 month)

Established a Customer Success Management function and implemented NPS system using Qualtrics, raising company NPS from 45 to 65 and scaling low-touch models with ChurnZero and Salesforce.

Customer Success Management NPS Qualtrics ChurnZero Salesforce Community Success Low Touch Scaling

Director, PMO & Service Business

Vaisala, Inc.

Dec 2011 - Jul 2019 (7 years 7 months)

Directed North American project and customer services P&L ($25M portfolio), improving project gross margin by 16% and services gross margin by 13% while growing recurring service revenue and delivering $2M cost savings.

P&L management Service Operations PMO Process Optimization Portfolio Management

Product Area Manager

Vaisala, Inc.

Apr 2008 - Dec 2011 (3 years 8 months)

Managed product portfolio and launched two products that generated over $5M in new business, overseeing SaaS/DaaS/system offerings and go-to-market activities.