Open to opportunities

Nitin Nandigama

@nitinnandigama

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Customer Success executive driving AI-enabled, data-driven adoption, retention, and growth for B2B SaaS.

United States

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What I'm looking for

I seek senior leadership roles where I can build scalable, AI-enabled Customer Success functions that drive adoption, retention, and revenue growth while aligning Product, Sales, and GTM teams.

I am a strategic, data-driven Customer Success executive with 20+ years of global leadership experience transforming B2B SaaS and XaaS organizations through predictive insights, AI/automation, Product-Led Growth, and value realization frameworks. I have a track record of architecting scalable programs that accelerate onboarding, drive adoption, and produce double-digit improvements in time-to-first-value, NRR, GRR, and customer advocacy.

I specialize in building Digital Customer Success capabilities, customer health modeling, and cross-functional GTM alignment that translate complex analytics into actionable strategies. I have led large global teams, scaled CS and partner-led models, implemented AI/ML-powered predictive analytics and dashboards, and delivered measurable outcomes including significant retention, expansion, and operational efficiency gains.

Experience

Work history, roles, and key accomplishments

Current

Global Head of Customer Success

Current

ZEDEDA

Jan 2024 - Present (1 year 10 months)

Built and scaled global Customer Success and digital CS functions, implementing AI-driven onboarding, segmentation, and playbooks that improved activation efficiency by 40%, reduced time-to-value by 25%, and increased NRR and renewals.

& Customer Success Onboarding Customer Segmentation And Playbooks Product Led Growth Analytics

Global Head of Customer Success

Hewlett Packard Enterprise

Jan 2020 - Jan 2024 (4 years)

Led a 150+ person global Customer Success organization for HPE GreenLake, driving 150%+ revenue growth, 38% YoY expansion and 97% retention through AI/ML-driven health scoring, digital CS and guided selling programs.

& Customer Success Health Scores Salesforce Gainsight Power BI

Senior Director, Global Services

Hitachi Vantara

Jan 2013 - Dec 2019 (6 years 11 months)

Implemented scalable customer success methodologies and AI/ML-driven automation that enabled 500%+ portfolio revenue growth, reduced ops costs ~25%, and transformed products into XaaS solutions with dramatic event reduction.

& Customer Success XaaS Transformation AI ML Value Engineering Portfolio Management

Senior Portfolio Manager

NetApp

Jan 2005 - Jan 2013 (8 years)

Managed global professional services and portfolio for data center transformation services, launching services worldwide and owning offerings that represented ~30% of global service revenue.

Portfolio Management Professional Services Virtualization Data Protection GTM

Founder and CEO

MSI

Jan 1997 - Jan 2005 (8 years)

Founded and grew an IT consulting and enterprise software company to 100+ staff and drove rapid revenue growth leading to successful acquisition and multiple business recognitions.