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Valeriia Kuzmina

@valeriiakuzmina

Operations Manager driving KPI-led revenue growth through process optimization, SLA discipline, and cross-functional execution.

Latvia

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What I'm looking for

I’m looking for an operations role where I can own KPI-driven improvements end-to-end—streamlining processes, improving SLA compliance, and growing revenue through data-led experimentation and cross-functional collaboration.

I’m an Operations Manager focused on turning operational data into measurable outcomes—especially KPI tracking, process optimization, and root-cause analysis. I’ve built reporting systems that help teams spot revenue-impacting issues faster and acted quickly to protect both customer experience and financial health.

In VIP growth operations, I generated up to $40K in additional weekly VIP revenue by launching lifecycle recovery initiatives built around churn reduction, profile restoration, and targeted promotional mechanics. I also prevented a potential $50K refund and payment processing risk by identifying early fraud-related signals and coordinating recovery actions across Risk, Design, and Customer Operations.

Across earlier roles, I led automation and operational restructuring—reducing operational costs by 28% through streamlined reporting workflows, stabilizing key product and financial metrics with anti-fraud detection logic, and improving SLA compliance from 90% to 95% by designing a structured partner scheduling system. I bring a hands-on, accountability-driven style that strengthens partner management, performance reporting, and cross-time-zone execution.

Experience

Work history, roles, and key accomplishments

Key Client Manager (VIP Ops)

Once

Nov 2024 - Jan 2026 (1 year 2 months)

Drove VIP lifecycle recovery initiatives to reduce churn and generate up to $40K in additional weekly VIP revenue.
Identified early fraud-related risks and coordinated cross-functional recovery actions to prevent potential $50K refund and payment processing risk.

Churn Prevention Cross functional Coordination KPI Tracking Reporting Google Sheets Superset BI dashboards SLA Management

Lead Content Operations Manager

Once

Jun 2023 - Oct 2024 (1 year 4 months)

Led automation and process improvements to reduce operational costs by 28% through streamlined reporting and documentation workflows.
Performed root-cause analysis of declining revenue, implemented anti-fraud detection logic, and improved SLA compliance from 90% to 95% while reducing partner costs.

Automation Process Optimization Root Cause Analysis Fraud Detection KPI Management SLA SLA Management Partner Management Commission Renegotiation

Product Admin & Team Lead

Social Discovery Group

Mar 2021 - Dec 2022 (1 year 9 months)

Led KPI redesign and rolled out seasonality-adjusted incentive structures to drive 2x product revenue growth for the LATAM partner network.
Coordinated operations between HQ and regional teams across multiple countries to ensure consistent execution of business processes.

KPI Design Incentives Revenue Growth Partner Operations Cross functional Coordination Stakeholder Management Regional Operations performance reporting

Business Development Account Manager

Social Discovery Group

Jan 2020 - Feb 2021 (1 year 1 month)

Coordinated manual recovery to restore approximately 200 partner accounts after a large-scale technical incident, minimizing potential revenue loss.
Managed partner relationships across Eastern Europe, including onboarding, issue resolution, operational communications, performance reporting, and incentive campaign support.

Account Management Partner Onboarding Issue Resolution performance reporting Revenue Recovery Partner Incentives Stakeholder Management Customer Operations