Looking for a job

Viorel Babaian

@viorelbabaian

Message

I lead KPI-driven teams as an Operations & Project Manager.

Germany

Message

What I'm looking for

I’m looking for an operations or project leadership role where I can run KPI-driven teams, strengthen compliance and quality, and improve processes through data and continuous feedback in a cross-functional environment.

I’m an Operations and Project Manager who leads KPI-driven teams and delivers projects in complex, cross-functional environments—including Generative AI programs. I focus on reliable, compliance-ready execution backed by data-driven decision-making.

In operations leadership, I’ve improved quality scores from 80% to 90%+ through structured coaching, performance management, and continuous feedback. I track and analyze KPIs across quality, productivity, accuracy, and SLA adherence, turning operational signals into actionable guidance for senior stakeholders.

I bring strong stakeholder management and end-to-end delivery discipline, coordinating workflows and logistics across multiple countries in high-pressure settings. I evaluate timelines, detect bottlenecks, strengthen alignment with partners, and ensure reporting and compliance requirements are met.

Across roles, I’ve consistently optimized processes, reduced operational risk, and introduced continuous improvement initiatives. From workforce planning and onboarding support to risk management and audit readiness, I build stable operations while driving measurable performance gains.

Experience

Work history, roles, and key accomplishments

Operations Team Manager

TELUS Digital

Sep 2025 - Mar 2026 (6 months)

Led a team of 20–30 analysts supporting a Generative AI program in a KPI-driven, high-security BPO environment, increasing quality scores from 80% to 90%+ and reducing attrition to below 5%. Owned KPI tracking (quality, productivity, accuracy, SLA adherence) and produced daily/weekly operational reports while partnering with QA, Training, Workforce Management, and HR to improve onboarding and oper

Team Leadership KPI Tracking Performance Management Quality Assurance SLA Management Workforce Planning Generative AI Process Optimization Risk Management Stakeholder Management

Project Manager

Association Din Suflet la Zambet

Jan 2023 - Dec 2024 (1 year 11 months)

Orchestrated operational workflows and logistics support across 3–5 countries in a high-pressure humanitarian environment by evaluating timelines and detecting bottlenecks to improve execution efficiency. Strengthened cross-functional communication with international partner organizations and delivered structured compliance-focused reports.

Project Management Logistics Coordination Stakeholder Management Cross Functional Communication Compliance Reporting Operational Workflow Execution

Operations Coordinator

Tulcea Humanitarian Logistics Hub

Mar 2022 - Jun 2023 (1 year 3 months)

Oversaw daily operations of a 5–10 person logistics team in a crisis response environment, facilitating cross-border operations with 10+ stakeholders including NGOs, government bodies, and donors. Improved operational efficiency through targeted process improvements and proactive issue resolution to support reliable delivery.

Logistics Operations Crisis Response Stakeholder Management Team Management Process Optimization Operational Efficiency

Project Coordinator

Youth Public Organization New European Generation

Jan 2018 - Oct 2022 (4 years 9 months)

Coordinated 5–10 EU-funded projects across multiple workstreams by monitoring timelines and deliverables and maintaining stakeholder communication. Ensured transparent budget tracking and compliance with funding requirements while facilitating collaboration between EU institutions, local authorities, NGOs, and academic partners.

Coordinating Work Streams Timeline Monitoring Budgeting Compliance Management Reporting Facilitation

Project Manager

Lower Danube Euroregion

Apr 2014 - Feb 2022 (7 years 10 months)

Managed 10+ concurrent projects from initiation to delivery, ensuring SLA compliance and on-time execution across multiple countries. Oversaw budgets and reporting accuracy, established risk management for audit readiness, directed cross-functional teams, and led continuous improvement initiatives to enhance operational performance.