Kyra-lee Scianna
@kyra-leescianna
Hardworking customer service professional who excels with high-volume calls and problem-solving.
United StatesWhat I'm looking for
I’m a hardworking customer service professional who’s always eager to go get better at what I do and become the absolute best. I enjoy working in a fast-paced environment and helping customers find solutions, from handling high volume calls to closing and opening accounts and setting up payment plans.
Across roles, I’ve built trust through clear phone etiquette, strong communications, and reliable support for people of all ages. I’ve also supported daily learning and classroom needs as a Teacher's Aide and delivered hands-on care in Personal Care Aide work—taking initiative to help others gain independence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TSI - Transworld System, Inc
Oct 2024 - Aug 2025 (10 months)
Handled 60 to 100 phone calls per day in a fast-paced customer service role, closing and opening accounts and setting up payment plans.
Customer Service Representative
TTEC
Jan 2024 - Jul 2024 (6 months)
Provided remote customer support for a project with NY E-ZPass, assisting customers with high-volume inquiries and requests.
Teacher's Aide
Dutchess BOCES
Jan 2023 - Jun 2023 (5 months)
Supported one assigned student with daily tasks and helped with classroom responsibilities and assisting other students.
House Cleaner
McGuire's Cleaning Service
Sep 2022 - Oct 2022 (1 month)
Cleaned homes from top to bottom, completing daily cleaning tasks to support client needs.
Amazon Delivery Driver
Ride With Joy Logistics LLC
Jun 2022 - Aug 2022 (2 months)
Delivered packages to customers’ homes while ensuring timely completion of delivery tasks.
In-Home Childcare Provider
Self
Jul 2021 - Jun 2022 (11 months)
Provided in-home childcare for a 4-year-old, teaching basic learning skills and supporting daily activities including cleaning and cooking.
Daycare Teacher
Enchanted Forest Daycare
Aug 2020 - May 2021 (9 months)
Assisted school-aged students during COVID with online school and supported daycare learning and daily classroom needs.
Personal Care Aide
Unlimited Care Inc
Feb 2017 - Jul 2018 (1 year 5 months)
Provided personal care for clients ranging from newborns to elderly individuals, supporting daily needs to help clients gain independence.
Hostess
IHOP
Dec 2017 - Mar 2018 (3 months)
Greeted and seated guests, cleaned tables, and handled online orders while ensuring smooth front-of-house operations.
Clerk/Cashier
Regal Entertainment Group
Dec 2015 - May 2017 (1 year 5 months)
Operated a register and supported retail and customer interactions, including hosted birthday parties.
Education
Degrees, certifications, and relevant coursework
Roy C Ketcham Senior High School
High school or equivalent, High School
2012 - 2016
Completed high school education at Roy C Ketcham Senior High School from 2012 to 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
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