Open to opportunities

Victoria Staten

@victoriastaten

Message

Customer-focused support professional with 7+ years in case and client guidance.

United States

Message

What I'm looking for

I’m looking for a role where I can support clients with confidentiality and strong communication, help people through complex processes, and use my customer service, documentation, and problem-solving skills to drive positive outcomes and independence.

I’m a dedicated, customer-focused professional with over 7 years of experience providing administrative support, customer service, client guidance, and case management. I enjoy helping people navigate complex processes, maintain accurate records, and resolve concerns with clear communication and strong organization.

In my most recent role as a Personal Support Worker, I provide individualized support while maintaining confidentiality and professionalism—assisting clients with daily responsibilities, documentation, and coordination with clients, families, healthcare providers, and community resources. Previously, as an Office Assistant / Customer Service Representative (Remote), I managed high-volume phone and email communications, maintained accurate customer records in company databases, and delivered exceptional service that supported customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Personal Support Worker

Current

Challenging Ideas

Feb 2023 - Present (3 years 5 months)

Provided individualized support and guidance while maintaining confidentiality and professionalism. Assisted clients with daily responsibilities, maintained documentation, communicated with relevant stakeholders, and resolved concerns to support independence.

client support Individualized Support Confidentiality Active Listening Time Management Documentation

Office Assistant - Customer Service

TNT Environmental LLC

Oct 2018 - Feb 2023 (4 years 4 months)

Handled high-volume inbound and outbound customer communications by phone and email. Managed customer records in company databases, followed up on documentation and service updates, and coordinated schedules while meeting deadlines.

Customer Service Data Entry Documentation Time Management Schedule Coordination

Childcare Teacher

Lighthouse Christian Academy & Preschool

Mar 2015 - May 2018 (3 years 2 months)

Built relationships with families through effective communication and support. Maintained detailed student records, supported parents with program information, and ensured compliance with safety standards.

Student Support Documentation Compliance safety standards Interpersonal Skills Active Listening Time Management

Cashier

Farmers Feed Depot

Jul 2014 - May 2015 (10 months)

Provided customer service in a high-volume retail environment. Processed transactions accurately, assisted customers with questions and issue resolution, and followed cash handling procedures while maintaining accurate records.

Customer Service Cash Handling Transaction Processing Issue Resolution Record keeping